Etisalat is the largest telecom provider in the UAE, offering high-speed home internet services through fiber-optic and wireless technologies. It is known for its fast speeds, reliable connectivity, and additional services like eLife TV and smart home solutions.
Many UAE residents choose Etisalat for home internet due to its competitive plans, extensive coverage, and advanced technology. This guide covers Etisalat’s home internet plans, installation process, features, comparisons with other providers, customer support, and subscription details.
Etisalat Home Internet Plans
Etisalat offers multiple home internet plans designed for different usage needs. These include fiber-optic broadband, fixed wireless internet, and 5G home broadband.
Fiber-Optic Broadband Plans
Etisalat’s fiber-optic broadband delivers ultra-fast internet with stable speeds.
| Plan | Speed | Monthly Cost (AED) | Additional Features |
|---|---|---|---|
| Basic | 100 Mbps | 299 | Free landline, eLife TV option |
| Advanced | 250 Mbps | 399 | Free WiFi router, premium support |
| Premium | 500 Mbps | 599 | Free speed upgrade, premium TV channels |
| Ultra | 1 Gbps | 999 | Free installation, smart home integration |
- Speed and Performance: Fiber-optic broadband provides symmetrical upload and download speeds, making it ideal for streaming, gaming, and remote work.
- Unlimited vs. Capped Plans: Some plans have a fair usage policy (FUP) that may reduce speeds after exceeding a data threshold.
Fixed Wireless Home Internet
Fixed wireless internet uses a 4G LTE or 5G network instead of fiber.
| Plan | Speed | Monthly Cost (AED) | Data Limit |
|---|---|---|---|
| 4G Home | 10 Mbps | 199 | 150 GB |
| 5G Home | 100 Mbps | 349 | Unlimited (FUP applies) |
- Best for Areas Without Fiber: Fixed wireless solutions work well in remote areas where fiber-optic coverage is unavailable.
5G Home Internet
Etisalat’s 5G home internet provides ultra-fast wireless speeds.
- Speed: Up to 1 Gbps
- Monthly Cost: Starts from AED 349
- Advantages: Low latency, no need for physical cables, easy installation
Installation and Setup
How to Apply for Etisalat Home Internet
Customers can apply online, visit an Etisalat store, or call customer service. Required documents include:
- Emirates ID (for residents)
- Passport copy (for non-residents)
- Proof of address (rental contract or utility bill)
Installation Process
The installation process varies by connection type:
- Fiber-Optic: A technician installs the fiber cable, router, and modem within 3–5 days.
- Wireless (4G/5G): Customers receive a plug-and-play router that connects to Etisalat’s network instantly.
Equipment Provided
Etisalat provides:
- WiFi Router: Standard for fiber and wireless plans
- Mesh WiFi Extenders: Optional for large homes
- Set-Top Box: For eLife TV subscribers
Features and Benefits
High-Speed Connectivity
- Fiber Plans: Offer speeds up to 1 Gbps
- 5G Home Internet: Provides ultra-fast wireless speeds
- Consistent Performance: Low latency for gaming and streaming
Smart WiFi and Mesh Network
- Smart WiFi adapts to network congestion for optimized performance
- Mesh networks eliminate dead zones in large homes
eLife TV and Entertainment Bundles
- Free eLife TV included in many plans
- Premium channels available in higher-tier packages
- Access to on-demand movies and sports
Additional Services
- Home Protection: Internet security features
- Smart Home Integration: Compatibility with IoT devices
Etisalat vs. Other Internet Providers
Etisalat competes with du, Virgin Mobile, and other UAE telecom providers.
| Feature | Etisalat | du | Virgin Mobile |
|---|---|---|---|
| Fiber Speeds | Up to 1 Gbps | Up to 500 Mbps | Limited availability |
| 5G Home Internet | Yes | No | No |
| Coverage | Nationwide | Mostly urban | Select areas |
| eLife TV Bundles | Yes | Yes | No |
| Customer Support | 24/7 | 9 AM – 9 PM | Limited |
Etisalat leads in fiber-optic speed, 5G home internet, and additional services like eLife TV. However, du offers competitive pricing, while Virgin Mobile focuses on flexible mobile-data-based home internet.
Customer Support and Troubleshooting
How to Contact Etisalat Support
- Call Center: 101 (inside UAE)
- Live Chat: Available on the Etisalat website
- Social Media: Support through Twitter and Facebook
- Etisalat Stores: Walk-in support available
Common Internet Issues and Solutions
- Slow Speed: Restart router, check for background downloads, or upgrade plan
- No Connection: Ensure bill is paid, check cables, and contact support
- WiFi Coverage Issues: Use mesh extenders or upgrade to a better router
Special Offers and Discounts
Promotions for New Customers
- Free installation on select plans
- First 3 months free on long-term contracts
Loyalty Programs and Bundle Deals
- Discounts on mobile and home internet bundles
- Free WiFi mesh extenders for premium customers
Discounts for Long-Term Contracts
- 12-month and 24-month plans offer lower monthly fees
How to Subscribe or Cancel
Subscribing to Etisalat Home Internet
- Visit an Etisalat store or apply online
- Provide required documents
- Choose a plan and schedule installation
Cancellation Policies
- Early termination fees apply for contract plans
- Customers must return Etisalat equipment upon cancellation
FAQs About Etisalat Home Internet
How Fast is Etisalat Home Internet?
Etisalat offers speeds up to 1 Gbps on fiber plans and 100 Mbps on 5G home internet.
What Are the Contract Terms?
Most plans require a 12- or 24-month contract. Early termination fees apply.
Can I Upgrade My Plan Anytime?
Yes, users can upgrade their internet plan at any time, but downgrades may have restrictions.
Is There an Installation Fee?
Installation is free on some plans but may cost up to AED 200 for others.
Etisalat provides a variety of home internet solutions, including fiber-optic and 5G wireless options. With high speeds, extensive coverage, and additional services, it remains a top choice for home connectivity in the UAE.