How to Add a CUG Number in Etisalat: Easy Process

Etisalat offers a feature called Closed User Group (CUG), which allows you to create a network of users within a specific group. This feature is commonly used by businesses and organizations to facilitate cost-effective communication between employees or members of the same group by offering cheaper rates for calls made within the group.

If you’re looking to add a CUG number to your Etisalat account, this guide will walk you through the process step-by-step, helping you set up your group for easy, cost-effective communication.

What is a CUG Number?

A Closed User Group (CUG) is a network where a group of users can make calls to each other at reduced rates. CUG numbers are typically used by businesses or institutions that need to communicate with a specific group of people but want to minimize call costs. CUG can also include other services like SMS and data sharing.

Why Add a CUG Number?

There are several benefits to adding a CUG number in Etisalat:

• Cost Savings: Calls and SMS within the CUG group are charged at reduced rates.
• Control Over Group Members: You can control who joins and leaves the group.
• Ease of Communication: It simplifies communication for businesses, family members, or organizations that need to stay connected frequently.

How to Add a CUG Number in Etisalat

Adding a CUG number to your Etisalat account is easy and can be done via USSD code, SMS, or by contacting customer service. Here’s how to do it:

Method 1: Add a CUG Number via USSD Code

Etisalat provides a convenient USSD code for managing CUG numbers. Follow these steps:

1. Open your phone’s dialer.
2. Dial the following USSD code: *101#.
3. A menu will pop up with options for adding a CUG number.
4. Select the “Add CUG Number” option.
5. Enter the phone number of the person you want to add to the CUG group.
6. Confirm your request to add the number.

You will receive a confirmation SMS once the number has been successfully added to the CUG.

Method 2: Add a CUG Number via SMS

Alternatively, you can add a CUG number by sending an SMS:

1. Open your Messaging app.
2. Type the following message: ADD <recipient_number>.
   • Replace <recipient_number> with the phone number you wish to add to your CUG group.
   Example: ADD 0551234567 to 1010.
3. Send the message to 1010 (Etisalat’s shortcode for CUG services).
4. You will receive an SMS confirming that the CUG number has been added.

Method 3: Add a CUG Number via Customer Service

If you’re having trouble or need assistance, you can contact Etisalat customer service:

1. Dial 101 to reach Etisalat’s customer support team.
2. Request the representative to add a specific number to your CUG group.
3. Provide them with the number you want to add.
4. The customer service representative will process the request and confirm once the number has been added.

Method 4: Add a CUG Number via the Etisalat App

You can also manage your CUG numbers using the Etisalat UAE app:

1. Open the Etisalat UAE app on your smartphone.
2. Go to the “CUG Management” section under your account settings.
3. Choose the “Add Number” option.
4. Enter the CUG number you want to add.
5. Confirm the request.
6. You’ll receive a confirmation message once the number has been successfully added to your group.

What Happens After Adding a CUG Number?

Once you’ve successfully added a CUG number to your group, the member will be able to make calls and send SMS to other CUG members at discounted rates. The following will be applicable:

• Reduced Call Charges: Calls made to other CUG members will be charged at a lower rate than normal calls.
• SMS Benefits: You can send SMS to other CUG members at a reduced rate.
• Flexibility: You can add or remove numbers as needed through your Etisalat account.

Adding a CUG number to your Etisalat account is an efficient way to reduce communication costs for your group, whether for personal or business purposes. With multiple ways to add CUG numbers—via USSD, SMS, app, or customer service—it’s easy to manage and maintain your CUG group.

Once your numbers are added, you’ll enjoy more affordable rates when communicating within your group. If you have any further questions or need additional help, Etisalat customer service is always available to assist you.