If you are living in the United Arab Emirates and using any Etisalat products like prepaid SIM cards, postpaid SIM cards, or even Etisalat Wi-Fi connections, it is crucial to keep your Emirates ID updated. This is particularly important if your Emirates ID has expired, as you will not be able to continue using your number without updating your ID in the Etisalat system.
Here’s a simple guide on how you can update your Emirates ID in the Etisalat app, ensuring that your services continue smoothly:
Step 1: Create an Account on UAE PASS
First, you need to create an account on the UAE PASS platform. To do this, download the UAE PASS app and fill in your Emirates ID details to set up your account. This process will ensure that your identity is verified through the government’s digital identity system.
Tip: If you don’t know how to create an account on UAE PASS, there are many tutorials available online or in the app itself.
Step 2: Download the Etisalat App
Once you’ve set up your UAE PASS account, download the Etisalat app from your app store (Google Play or Apple App Store) and open it.
Step 3: Log in to Your Etisalat Account
On the Etisalat app’s login screen, enter your prepaid/postpaid or Wi-Fi account number. After entering the account number, click the Login button. Etisalat will send an OTP (One-Time Password) to your registered mobile number. Enter the OTP to successfully log in.
Step 4: Update Your Emirates ID
Once logged in, navigate to the homepage where you will find an option titled “Update Your Emirates ID”. Click on this option, which will direct you to a page for updating your Emirates ID.
Step 5: Login Using UAE PASS
You will be redirected to the UAE PASS login page. Click on “Login with UAE PASS”. The Etisalat app will then redirect you to the UAE PASS application, where you need to enter your four-digit UAE PASS PIN.
Step 6: Select Your Active Numbers
Once authenticated, the Etisalat app will display a list of all numbers that are registered under your Emirates ID. You can choose to update a specific number or all numbers associated with your Emirates ID. After selecting the numbers, click the “Agree and Continue” button.
Step 7: Confirm Update Request
After selecting the numbers, you will be prompted to confirm the request. Click “Continue with UAE PASS” to proceed.
Step 8: Provide Consent and Submit Documents
Now, click on the “Request” button and a confirmation request will appear. You will need to agree to share your information by selecting the checkbox “I Consent to Share This Information”.
Next, click on “Send Documents”, and once again, the UAE PASS app will prompt you for the four-digit PIN. Enter your PIN to proceed.
Step 9: Wait for Update Confirmation
The app will now process the information and update your Emirates ID details in Etisalat’s system. This may take a minute or two, so be patient. Once the update is completed, a confirmation page will appear on your Etisalat app, showing that your Emirates ID details have been successfully updated.
Step 10: Check Transaction ID
Finally, you will receive a transaction ID that you can use to track the status of your update. This will be helpful if you need to verify the update at a later time.
Why You Should Update Your Emirates ID in Etisalat
Updating your Emirates ID in Etisalat’s system is important to maintain continuity in your services. Without an updated Emirates ID, you will not be able to use your phone number or Wi-Fi connection effectively. If your Emirates ID has expired, it’s essential to update it as soon as possible to avoid any disruption in your services.
This process to update your Emirates ID in Etisalat is simple and efficient, ensuring that your services continue without interruption. By following these steps, you can ensure that your identity is up-to-date and you can continue using your Etisalat services without any issues.
If you have any further questions or need assistance with other Etisalat services, feel free to reach out. Stay connected, and don’t forget to update your Emirates ID!